So, before you throw away or stop using your headset, follow these steps to get rid of the Plantronics headset echo and you'll enjoy using your headset for many years. Sometimes it can feel like a process when you have to go through these setting adjustments, but when it's done it's seamless from there. One of the most common troubleshooting we help customers with is resolving echo. Contact us if you're still having echo.Make sure the auto microphone adjust is disabled and turn your mic volume down until the Plantronics headset echo problem stops. When connecting to a computer you may need to disable sidetone or within your computer softphone, there should be audio adjustments for your microphone and speaker.If you find it hard to hear now, the only other solution for you is getting a headset amplifier, which allows you to balance volumes. If you have a direct connect cable, you will want to adjust your phone volume down until the echo isn't heard. When connecting to a desk phone, you will either have a direct connect cable or a headset amplifier.When it comes to a wired headset and echo, there is going to be less troubleshooting that you can do but these are some steps you can follow. Plantronics wired headset echo adjustment Users can customize their ringtone and ring location, configure presence updates, and more. ![]() If you're connecting to a Cisco desk phone, typically your Plantronics wireless headset will need to be on setting D if you aren't using an EHS cable or Lifter. Plantronics Hub for Windows/Mac, part of the Plantronics software portfolio, is a client application that allows users to control the settings on their Plantronics audio device. Models with the A-G compatibility dial, as a standard need to be set on A. If this setting is off, then you will get an echo, bad sound quality or no sound. If you're using a Plantronics wireless headset for your desk phone, on the charging base will be a compatibility dial. #3 Make sure compatibility dial is correct Keep testing, until you find the right balance and the Plantronics headset echo is gone.
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